These Terms and Conditions govern the provision of airport transfer services by Morzine Airport Transfers (trading name of SAS MORZAMITY). Please read them carefully as they form the basis of a contractual agreement between Morzine Airport Transfers and you, the client.
1. Agreement
1.1. Morzine Airport Transfers is the trading name of SAS MORZAMITY, providing airport transfer services.
1.2. These Terms and Conditions outline the rights and obligations of both Morzine Airport Transfers and “The Group” (all persons included in the booking, represented by the “Group Leader”).
1.3. The “Group Leader” is responsible for all persons in the booking, including any subsequent changes to the original booking.
2. Booking
2.1. The first named person on the confirmation email is deemed the “Group Leader,” responsible for all communications with Morzine Airport Transfers. The “Group Leader” must be over 18 and authorized by all persons in the booking to agree to these Terms and Conditions.
2.2. A binding agreement is formed when Morzine Airport Transfers issues a confirmation email/invoice and the full balance is paid.
2.3. All booking details discussed prior to the issuance of the confirmation invoice will be agreed upon during the booking enquiry process. Written confirmation will be provided for review before payment.
2.4. If any information in the confirmation invoice or other documents appears incorrect or incomplete, contact us immediately. Amendments and any additional costs will be agreed upon, and an amended invoice will be issued for review before payment.
2.5. Requests made after the issuance of the invoice are not guaranteed unless confirmed by Morzine Airport Transfers and added to the booking before payment.
2.6. For scheduling efficiency, delays, or other unforeseen issues, we may provide a larger vehicle than booked (e.g., a private 13-seater instead of an 8-seater). This is considered an upgrade and is not eligible for a refund or compensation.
3. Payment & Pricing
3.1. Full payment is required at booking via our secure online payment system (card payments only). A booking is confirmed only once funds have cleared. Incomplete payments result in no booking.
3.2. We accept all major credit cards, with payments processed in EUR.
3.3. Upon successful payment, a confirmation email with all booking details will be sent. Contact us immediately if any details are incorrect.
3.4. Morzine Airport Transfers reserves the right to amend advertised prices at any time and correct errors in both advertised and confirmed prices.
4. Cancellation & Changes by the Client
4.1. Cancellations within 24 hours of receiving the confirmation email are eligible for a full refund, unless the transfer service is within 7 days, in which case no refund is provided. Cancellations after 24 hours are non-refundable.
4.2. Cancellations must be confirmed via email from the email address provided during booking.
4.3. To alter a confirmed booking, notify Morzine Airport Transfers in writing as soon as possible. We will attempt to accommodate changes, but this is not guaranteed.
4.4. If you fail to arrive at the airport for your specified flight or do not contact us within 1.5 hours after your flight lands, the booking is considered cancelled, and no refund will be issued.
4.5. For groups arriving on multiple flights, only flight details provided at booking are considered. We are not responsible for unlisted flights. Schedules and delays are managed based solely on provided flight numbers.
5. Cancellation & Changes by Morzine Airport Transfers
5.1. If we must cancel your transfer due to unforeseen circumstances, a full refund will be provided, except in cases of “Force Majeure.”
5.2. “Force Majeure” includes events beyond our control, such as war, riot, terrorist activity, industrial disputes, natural disasters, adverse weather, or fire. No refunds are issued in these cases, but we will assist with documentation for travel insurance claims.
6. Specific Terms for Morzine Airport Transfers
6.1. These terms apply to transfers operated by Morzine Airport Transfers’ own minibus service. If we outsource to a third-party provider, you agree to be bound by their terms and conditions.
6.2. We aim to accommodate delayed flights without a surcharge. If delays exceed 1 hour, we may outsource the transfer to a third party at no additional cost, with details communicated upon arrival.
6.3. Departure pickup times are scheduled based on availability, weather, and traffic, typically between 3.5 and 4 hours before flights in the Morzine area. Requested pickup times are not guaranteed.
6.4. No refunds are provided for transfers cancelled due to flight cancellations; these should be covered by your travel insurance.
6.5. Child seats, booster seats, or other seating equipment are provided at your own risk. Parents or guardians must inspect and secure them. Morzine Airport Transfers is not liable for injuries sustained while using such equipment.
7. Limitation of Liability
7.1. Except in cases of death or personal injury, Morzine Airport Transfers’ liability is limited to the invoiced service cost and does not extend to additional costs incurred by guests.
7.2. We are not responsible for travel delays.
7.3. All personal items are the sole responsibility of “The Group.” We accept no liability for loss or damage to such items.
8. Client Responsibility & Behaviour
8.1. Morzine Airport Transfers reserves the right to recover the cost of any loss, damage, or breakage caused by “The Group” before departing the vehicle, payable immediately in cash. A minimum €60 charge applies for vomiting without using provided sick bags (available on request).
8.2. We may terminate the service without compensation if any member of “The Group” behaves disruptively, abusively, or unacceptably toward our staff or other guests.
9. Guest Complaints
9.1. Report any issues with your transfer immediately. Complaints related to snowy or icy road conditions are not accepted, as these are normal for the service area. All vehicles are equipped for such conditions.
10. Special Requests
10.1. Specify any special requests (e.g., front seat allocation) at booking.
10.2. We will attempt to meet special requests but cannot guarantee them. They do not form part of the contract, and we are not liable if they are unmet.
11. Lost & Stolen Property
11.1. Items left in vehicles are at the owner’s risk. Morzine Airport Transfers is not responsible for lost, unrecovered, or stolen property during transfers.
12. Insurance
12.1. All members of “The Group” must obtain suitable travel insurance from a reputable provider, covering at least:
- Emergency medical expenses, including ambulance and repatriation.
- Trip cancellation or curtailment.
- Personal liability, including damage caused by negligence to the vehicle, without restrictions on actions against non-family travel companions, and covering contractual liability of the “Group Leader.”
- Travel and transfer delays, including additional costs due to delays or cancellations.
12.2. The policy must cover the entire period from booking to the last day of the trip, without clauses allowing cancellation or term changes unless individually underwritten.
12.3. We are not liable for costs or claims arising from failure to obtain suitable insurance.
13. Data Protection
13.1. Personal information provided will only be used for booking services unless otherwise agreed.
14. Governing Law
14.1. These Terms and Conditions are subject to French law, and any disputes will be resolved exclusively in French courts.