These Terms and Conditions govern the provision of airport transfer services by Morzine Airport Transfers (trading name of SAS MORZAMITY). Please read them carefully as they form the basis of a contractual agreement between Morzine Airport Transfers and you, the client.
1. Agreement
1.1. Morzine Airport Transfers is the trading name of SAS MORZAMITY, providing airport transfer services.
1.2. These Terms and Conditions outline the rights and obligations of both Morzine Airport Transfers and “The Group” (all persons included in the booking, represented by the “Group Leader”).
1.3. The “Group Leader” is responsible for all persons in the booking, including any subsequent changes to the original booking.
2. Booking
2.1. The first named person on the confirmation email is deemed the “Group Leader,” responsible for all communications with Morzine Airport Transfers. The “Group Leader” must be over 18 and authorized by all persons in the booking to agree to these Terms and Conditions.
2.2. A binding agreement is formed when Morzine Airport Transfers issues a confirmation email/invoice and the full balance is paid.
2.3. All booking details discussed prior to the issuance of the confirmation invoice will be agreed upon during the booking enquiry process. Written confirmation will be provided for review before payment.
2.4. If any information in the confirmation invoice or other documents appears incorrect or incomplete, contact us immediately. Amendments and any additional costs will be agreed upon, and an amended invoice will be issued for review before payment.
2.5. Requests made after the issuance of the invoice are not guaranteed unless confirmed by Morzine Airport Transfers and added to the booking before payment.
2.6. For scheduling efficiency, delays, or other unforeseen issues, we may provide a larger vehicle than booked (e.g., a private 13-seater instead of an 8-seater). This is considered an upgrade and is not eligible for a refund or compensation.
3. Payment & Pricing
3.1. Full payment is required at booking via our secure online payment system (card payments only). A booking is confirmed only once funds have cleared. Incomplete payments result in no booking.
3.2. We accept all major credit cards, with payments processed in EUR.
3.3. Upon successful payment, a confirmation email with all booking details will be sent. Contact us immediately if any details are incorrect.
3.4. Morzine Airport Transfers reserves the right to amend advertised prices at any time and correct errors in both advertised and confirmed prices.
4. Cancellation & Changes by the Client
4.1. Cancellations within 24 hours of receiving the confirmation email are eligible for a full refund, unless the transfer service is within 7 days, in which case no refund is provided. Cancellations after 24 hours are non-refundable.
4.2. Cancellations must be confirmed via email from the email address provided during booking.
4.3. To alter a confirmed booking, notify Morzine Airport Transfers in writing as soon as possible. We will attempt to accommodate changes, but this is not guaranteed.
4.4. If you fail to arrive at the airport for your specified flight or do not contact us within 1.5 hours after your flight lands, the booking is considered cancelled, and no refund will be issued.
4.5. For groups arriving on multiple flights, only flight details provided at booking are considered. We are not responsible for unlisted flights. Schedules and delays are managed based solely on provided flight numbers.
5. Cancellation & Changes by Morzine Airport Transfers
5.1. If we must cancel your transfer due to unforeseen circumstances, a full refund will be provided, except in cases of “Force Majeure.”
5.2. “Force Majeure” includes events beyond our control, such as war, riot, terrorist activity, industrial disputes, natural disasters, adverse weather, or fire. No refunds are issued in these cases, but we will assist with documentation for travel insurance claims.
6. Transfer Operations & Flight Disruptions
6.1. These terms apply to transfers operated by Morzine Airport Transfers’ own minibus service. If we outsource to a third-party provider, you agree to be bound by their terms and conditions.
6.2. Flight delays and cancellations are outside the control of Morzine Airport Transfers and are handled on a case-by-case basis.
6.3. If a flight is delayed, Morzine Airport Transfers will, where operationally possible, wait at the airport for up to 40 minutes for shared transfers and up to 1 hour for private transfers. This waiting time is included at no additional charge.
6.4. After this period, a waiting charge of €35 per hour (or part thereof), per minibus used, will apply.
6.5. If, due to operational constraints (including other bookings or factors beyond our control), the driver is unable to continue waiting, Morzine Airport Transfers will make reasonable efforts to assist the Client with onward travel on the next available transfer. If an additional service is required to accommodate the delay, the full rate for the new transferwill be payable by the Client.
6.6. Where Morzine Airport Transfers is unable to assist directly, we may attempt to arrange alternative transport via recommended third-party providers. Any additional costs incurred will be the responsibility of the Client.
6.7. A single flight delay can disrupt the daily schedule of our fleet. Clients must be understanding of this, including private transfer customers, who may, in exceptional circumstances, be required to share a vehicle with other passengers to ensure all clients are transported to or from resort.
6.8. In the event of a flight cancellation, it is the Client’s responsibility to notify Morzine Airport Transfers as soon as reasonably possible. We will attempt to reschedule the transfer where feasible; however, any rescheduled transfer may be charged at the full price of a new transfer.
6.9. Morzine Airport Transfers will provide supporting documentation for insurance claims upon request. Flight cancellations can significantly disrupt operations, and clients, including private transfer customers, may be required to share vehicles where reasonably necessary.
6.10. Departure pickup times are scheduled based on availability, weather, and traffic, typically between 3.5 and 4 hours before flight departure in the Morzine area. Requested pickup times are not guaranteed.
6.11. No refunds are provided for transfers affected by flight delays or cancellations. Clients are strongly advised to ensure their travel insurance covers such events.
7. Limitation of Liability
7.1. Except in cases of death or personal injury, Morzine Airport Transfers’ liability is limited to the invoiced service cost and does not extend to additional costs incurred by guests.
7.2. We are not responsible for travel delays.
7.3. All personal items are the sole responsibility of “The Group.” We accept no liability for loss or damage to such items.
7.4. Child seats, booster seats, or other seating equipment are provided at the Client’s own risk. Parents or guardians must inspect and secure them. Morzine Airport Transfers is not liable for injuries sustained while using such equipment.
8. Client Responsibility & Behaviour
8.1. Morzine Airport Transfers reserves the right to recover the cost of any loss, damage, or breakage caused by “The Group” before departing the vehicle, payable immediately in cash. A minimum €60 charge applies for vomiting without using provided sick bags (available on request).
8.2. We may terminate the service without compensation if any member of “The Group” behaves disruptively, abusively, or unacceptably toward our staff or other guests.
9. Luggage & Equipment
9.1. All vehicles operated by Morzine Airport Transfers are equipped with generous luggage space. However, all vehicles have physical limitations regarding the amount and size of luggage that can be safely transported.
9.2. If your group is travelling at near or full passenger capacity and each passenger brings substantial luggage (e.g., 8 passengers in an 8-seat vehicle each with a suitcase, ski/snowboard bag, and cabin bag), it may not be possible to accommodate all items in a single vehicle.
9.3. In the interest of safety, legal compliance, and passenger comfort, Morzine Airport Transfers reserves the right to:
- refuse excessive luggage at the time of pick-up if there is insufficient space, or
- arrange an additional vehicle, which will be charged separately.
9.4. Clients travelling with unusually large, oversized, or multiple additional items (including but not limited to multiple ski bags, bikes, equipment boxes, or bulky sports gear) must inform Morzine Airport Transfers in advance so that appropriate arrangements can be confirmed.
9.5. Failure to inform us of excess luggage may result in delays, refusal to transport certain items, or the need to book an additional vehicle at the client’s expense. Morzine Airport Transfers accepts no liability for costs arising from undeclared or excessive luggage that won’t fit in the allocated vehicle.
9.6. We are always happy to advise on luggage suitability in advance. Contacting us prior to booking helps ensure a smooth pick-up and a comfortable start to your holiday.
10. Guest Complaints
10.1. Report any issues with your transfer immediately. Complaints related to snowy or icy road conditions are not accepted, as these are normal for the service area. All vehicles are equipped for such conditions.
11. Special Requests
11.1. Specify any special requests (e.g., front seat allocation) at booking.
11.2. We will attempt to meet special requests but cannot guarantee them. They do not form part of the contract, and we are not liable if they are unmet.
12. Lost & Stolen Property
12.1. Items left in vehicles are at the owner’s risk. Morzine Airport Transfers is not responsible for lost, unrecovered, or stolen property during transfers.
13. Insurance
13.1. All members of “The Group” must obtain suitable travel insurance from a reputable provider, covering at least:
- Emergency medical expenses, including ambulance and repatriation.
- Trip cancellation or curtailment.
- Personal liability, including damage caused by negligence to the vehicle, without restrictions on actions against non-family travel companions, and covering contractual liability of the “Group Leader.”
- Travel and transfer delays, including additional costs due to delays or cancellations.
13.2. The policy must cover the entire period from booking to the last day of the trip, without clauses allowing cancellation or term changes unless individually underwritten.
13.3. We are not liable for costs or claims arising from failure to obtain suitable insurance.
14. Data Protection
14.1. Personal information provided will only be used for booking services unless otherwise agreed.
15. Governing Law
15.1. These Terms and Conditions are subject to French law, and any disputes will be resolved exclusively in French courts.